Klarna’s AI Assistant

Learnings from the Leaders

How Klarna managed 2.3 million conversations in just one month, the equivalent of 700 full-time agents.

Klarna the Swedish fintech company implemented their own an AI Assistant for customer service, and the results have been incredible.

Here’s what they achieved within just one month of going live:

• Handled 2.3 million conversations, covering two-thirds of Klarna’s customer service chats.

• Delivered the equivalent workload of 700 full-time agents.

• Matched human agents in customer satisfaction scores.

• Achieved greater accuracy in resolving issues, resulting in a 25% reduction in repeat inquiries.

• Enabled customers to resolve their issues in less than 2 minutes, down from the previous average of 11 minutes.

• Operates in 23 markets, 24/7, and supports over 35 languages.

• Projected to contribute an estimated $40 million USD in profit improvements for Klarna in 2024.

This shows that AI Assistants are not only benefitial for e-commerce companies, but for any company handling a large amount customer service.

And if you work in e-commerce and would like to find out if you also could benefit from using a similar solution, then book a demo below to find out if we could help:

https://www.agentflow.digital/#cta

(30-day trial available)

Back soon,

Axel